Dearest Customers,
Mom and I have decided to make a few changes in how we do business to make things run a little smoother.
First, we will no longer be accepting last minute orders, no exceptions!! This throws off our entire schedule and it isn't fair to those who have placed their orders sometimes months in advance. There is a minimum 2 week notice for all orders. This will allow mom and I ample time to acquire the supplies needed to complete your order. With that being said deposits must be received no later than 2 weeks before your order is due or we cannot work on your order. If we have made previous arrangements on a date for your deposit then we will go with what was previously discussed. The balance is still due when you receive your product.
Next, we are not a 24/7 business. We do have to spend mother daughter time together and with the kids and mom works a full time job. We want off sometimes too. Sunday and Monday's we are closed. That means no calls, text, emails, or any other means of contact will be retuned until Tuesday the earliest unless we have some free time. Also we will not be responding to anyone after 6pm (maybe a little later for mom at her discretion). I get text, phone calls, DMs and messages at super random times. Please do not expect us to respond at 4am. 😴 Also please leave a voice mail if your call is not answered. We do not return phone calls otherwise.
In regards to samples. We offer samples in cupcake form. Unfortunately we can no longer make them free of charge. I have actually made one of every flavor we offer for someone I believed to be a potential customer and never even got an order, therefore; samples are available for a fee. Maximum 3 flavors per dozen. Minimum order is 1 dozen.
Debit and credit card payments through PayPal are no longer free of charge. Some may not be aware but we are charged every time someone pays us with this payment method. We will now be charging a fee for payments made through Pay Pal.
Lastly we have spoken about a price increase but I really don't want to do one just yet. We will however have 2 pricing brackets for our fondant decorated cupcakes. There is a big difference between a cupcake topper that takes 1 minute to decorate and one that takes 15-20 minutes. We cannot continue to charge the same amount.
We thank you all for your continued support and love of sweet treats!!
#OurCustomersRock
Mom and I have decided to make a few changes in how we do business to make things run a little smoother.
First, we will no longer be accepting last minute orders, no exceptions!! This throws off our entire schedule and it isn't fair to those who have placed their orders sometimes months in advance. There is a minimum 2 week notice for all orders. This will allow mom and I ample time to acquire the supplies needed to complete your order. With that being said deposits must be received no later than 2 weeks before your order is due or we cannot work on your order. If we have made previous arrangements on a date for your deposit then we will go with what was previously discussed. The balance is still due when you receive your product.
Next, we are not a 24/7 business. We do have to spend mother daughter time together and with the kids and mom works a full time job. We want off sometimes too. Sunday and Monday's we are closed. That means no calls, text, emails, or any other means of contact will be retuned until Tuesday the earliest unless we have some free time. Also we will not be responding to anyone after 6pm (maybe a little later for mom at her discretion). I get text, phone calls, DMs and messages at super random times. Please do not expect us to respond at 4am. 😴 Also please leave a voice mail if your call is not answered. We do not return phone calls otherwise.
In regards to samples. We offer samples in cupcake form. Unfortunately we can no longer make them free of charge. I have actually made one of every flavor we offer for someone I believed to be a potential customer and never even got an order, therefore; samples are available for a fee. Maximum 3 flavors per dozen. Minimum order is 1 dozen.
Debit and credit card payments through PayPal are no longer free of charge. Some may not be aware but we are charged every time someone pays us with this payment method. We will now be charging a fee for payments made through Pay Pal.
Lastly we have spoken about a price increase but I really don't want to do one just yet. We will however have 2 pricing brackets for our fondant decorated cupcakes. There is a big difference between a cupcake topper that takes 1 minute to decorate and one that takes 15-20 minutes. We cannot continue to charge the same amount.
We thank you all for your continued support and love of sweet treats!!
#OurCustomersRock